After Service
Each Vivid Select piece is accompanied by an official warranty certificate and supported by comprehensive after-sales care, ensuring your jewelry maintains its refined brilliance over time.
Complimentary Ring Resizing
Within one year of purchase, we offer one complimentary ring resizing service to ensure a comfortable and precise fit.
※ Size adjustment within ±2 sizes
※ Processing time: approximately 7–14 business days depending on design
Care & Repair Service
Within one year of purchase, we provide one complimentary polishing service to restore the jewelry’s original shine.
If your piece requires maintenance due to normal wear, our professional team will assess and provide appropriate repair services.
※ Damage caused by improper use or non-authorized modification may not be covered under warranty
※ Repair time: approximately 7–14 business days depending on condition
Lifetime Cleaning Service
To maintain the beauty of your jewelry, we offer periodic cleaning and basic inspection services to help remove everyday residue and preserve its delicate brilliance.
Regular care is recommended to keep your jewelry in optimal condition.
Return Policy
Due to the personal and valuable nature of fine jewelry, all sales are final and non-refundable, except in cases where the item has a significant defect upon arrival.
If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery, and we will assist with further evaluation and arrangements.
Customized pieces and made-to-order items are not eligible for return or exchange.
For after-sales assistance, please contact Vivid Select:
✉ vividselect.tw@gmail.com
